Accessibility Options for Presence Icons

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  • Idea
  • Updated 2 months ago
In the RingCentral SoftPhone, a colored circle is used to distinguish presence (Available, Busy, DND). However, if someone is color blind, using a different color to distinguish presence is not functional. It would be nice to have an option to use different shapes or symbols to distinguish presence instead of color alone. 
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Bryon Perona

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Posted 1 year ago

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This is a great idea!
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Not to get too preachy here, but it's also part of the standards required for the spirit of the ADA and documented as part of the US Refreshed 508 Compliance (based on WCAG, just in case there weren't enough acronyms in this sentence.)  See the "Use of Color" guideline in WCAG for the weedy details on this whole "color-only" indication of presence topic. 

Hopefully RingCentral's product team has Accessibility on their radar (and for more than just blind and low vision users). When communication is your company's fundamental raison d'etre, ensuring access to the same functionality and information for everyone is a really important part of delivering products.

Just more reason to upvote/prioritize this feature enhancement/bug fix (depending on how you view it).

Will step off the soap box now. :-)
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Saadet - Community Moderator, Official Rep

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Hey there! Accessibility is on their radar ;) and I've shared your feedback with them. Thanks so much!