active call announcement

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  • Idea
  • Updated 3 months ago
  • (Edited)
  1. Account type  Canada
  2. A brief description of the business Call Center for product support
  3. A high level description of the product or feature being requested: A feature to have an announcment when internal call is happening between users. This announcment would tell if the called user is on an active call. 
  4. A typical use case scenario explaining how your business would use the feature: if someone is searching for a user they would call his extension. When calling they don't know if the user is at their desk or just on a call, so then they page him to locate him but  he is on a call so this is annoying.
  5. Benefit of such feature: 
  6. Number of Users and/or Digital Lines 40

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Simon Levesque

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  • User feels annoyed

Posted 3 months ago

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Christopher Wellman

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This is quite unclear for me.... Please clarify the request
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Simon Bedard

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It sure could use some proper bullet points.
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Christopher Wellman

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bullet points would have make easier to follow for sure.......
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Christopher Wellman

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From a level of 1 to 10.... how annoyed are the users about this? 1 being not annoyed and 10 being really annoyed
(Edited)
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Christopher Wellman

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10 that is pretty bad. I agree that this feature request is important
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Lee, Champion

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Wouldn't you use call presence to know if someone is on a call?
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Simon Levesque

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Yes call presence shows the status of the user but then you are limited to the number of presence supported by the phone. Cisco 7841 you can have 2 user on your screen Cisco 88X1 you can have 10 max I think . So this is pretty limited. They Don't use softphone neither.
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Bob Robinson, Champion

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Does Presence on desk phones or HUD on RingCentral Desktop not provide this for the users you're interested in?  It's not really feasible to put all users in HUD or Presence, but it works in my case to be able to see that information for the users I have selected.

Are you suggesting that when someone calls another extension internally, they would hear a voice prompt stating that the user is on the phone already?  I'm assuming they could continue the call, allowing the person being called to either end the other call or put them on hold and take the new call.  If so, I could see the benefit of having that for internal calls.
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Simon Levesque

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Yes that's my suggestion. HUD and Presence are limited
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Christopher Bates

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Awesome idea, you have my vote!