We have users who don't and will never use the ringcentral app or profile. We set them up and they are added to a queue in which all phones ring. Since this is a small company, all the office folks have the abiltity to pick up the main line. However, there is an administrative shortcomig... when creating a new user, you have to login to their profile at least the first time to add them to the queue; there should be an administrative override that forces them into the queue AND an option that the user can't remove themselves from a queue.
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