Adding "Send SMS" button/feature to custom Salesforce objects.

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  • Updated 1 year ago
Looking for the ability to add the "Send SMS" button/feature to custom Salesforce objects.

1.  US
2.  3PL/Brokerage business in the transportation industry
3.  We use Salesforce for everything and continue to develop more uses for text/SMS.  The  truck drivers and dispatchers want to communicate via text message more and more.  We have custom objects built for our TMS in Salesforce that we would like to utilize the SMS functionality in.
4.  We would build workflows that would automatically send SMS to the drivers or dispatchers updates for loads.  We would also like the option to utilize the "one off" text with the button on our custom object.
5.  The transportation space is growing on Salesforce and if we can utilize the SMS service from RC we will be able to fulfill the customer experience.
6.  N/A
7.  24
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Jason Doris

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Posted 1 year ago

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