Admin: set Caller ID company wide for mobile app

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  • Idea
  • Updated 2 years ago
  • (Edited)
1. Canada

2. Software Company

3. Control over Mobile App outgoing call setting (ie. set mobile able to main number from administration)

4. Control over how the company is viewed (showing the main # instead of direct)

5. Control over how the company is viewed (showing the main # instead of direct)
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Kayla Dushanek

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  • furstrated

Posted 2 years ago

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Matt Mikolajczyk

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Are you wanting to have a different caller ID set if someone uses the mobile app versus the softphone versus the deskphone? I would think the caller ID should remain the same no matter what you are using to make/receive calls.
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Kayla Dushanek

  • 20 Points
Agreed. Right now the settings let you control what the dial out number is for the desktop app and chrome add on. The mobile app settings are set individually.

Ideally, whatever you set as that users dial out number should remain the same no matter what they are using.
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Matt Mikolajczyk

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If I open the app and go to Application Settings -> Caller ID, I can set the caller ID to whatever I like. By default, it is selected as what my extension settings are set to on the web portal.
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Kayla Dushanek

  • 20 Points
That is not how ours works.

1) It can be changed per user (which is not ideal in a corporate setting/ this should be chosen on an administrative level)

2) the phone app defaults to the direct number (confirmed this with Ring Central support, it has to be manually changed to Main Number regardless of ext. settings in web portal). This includes when the app is forced closed and reopened - it goes back to Direct Line, not main line.
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Matt Mikolajczyk

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Oh, In understand now. Yes, I cannot see why a user would need to set to "Blocked" for the mobile app!! I think this would need to be a feature change request to make it whatever the admin setting it set to.
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Shurhold

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Yes we need admin control over this.