After hours suggestion.

  • 0
  • 2
  • Idea
  • Updated 7 months ago
After hours forwarding. As you can select call forwarding to go to a specific user within users, I need the ability to do the same thing for text messages. Ex. If someone texts a user during the after hours, I need that text to be forwarded to the user working the after hours.
Photo of Community 3 HC3

Community 3 HC3

  • 90 Points 75 badge 2x thumb

Posted 7 months ago

  • 0
  • 2
Photo of Michel

Michel, Champion

  • 2,072 Points 2k badge 2x thumb
Where specifically are you setting tbe call forwarding in the user ext settings? We are building an "advanced tool" for ringcentral accounts that could include this function.
Photo of Community 3 HC3

Community 3 HC3

  • 90 Points 75 badge 2x thumb
i go to after hours and hit the drop box and select call forwarding, I then go to the right and select to add a number and choose the extension that will be in charge of the "after hours". This person gets all "after hours" calls as well as voicemails. I need the selected "after hours" extension to also receive text messages from all other extensions during the after hours.. Hope that answers your question..
Photo of Michel

Michel, Champion

  • 2,072 Points 2k badge 2x thumb
Sorry, where in your settings are you locating the "after hours"?   There are after hours settings for the company, also per user extension, and also in advanced rules, and other places as well.
Photo of Michel

Michel, Champion

  • 2,072 Points 2k badge 2x thumb
Oops - we were looking in the wrong settings - we did find what you are referring to.    Yes, we will look at adding this functionality in our tool.  I'll update this post in the next several weeks when it is ready for testing.