Alerts when a Device goes Offline

  • 0
  • 2
  • Idea
  • Updated 1 year ago
We have a business critical device on RC that bridge RC into a Trading phone system. Occassionaly the device will go offline (as seen in RC Phone Systems console). We only find out through users. 

It would be create to be able to receive and alert if these device goes down. 
Also it would be ideal if we can pick and choose the phone systems to monitor since we don't want to get blasted with alerts if we or RC has a connectivity hiccup. 
Photo of Eddie Santana

Eddie Santana

  • 102 Points 100 badge 2x thumb

Posted 1 year ago

  • 0
  • 2
Photo of Jessica - Community Moderator

Jessica - Community Moderator, Official Rep

  • 10,580 Points 10k badge 2x thumb
Hi Eddie, 

We don’t have the ability to monitor every user's internet for outages, but in the event you do have an outage we have a feature that allows you to forward calls if your phone goes offline.  For more information see our KB article Call Forward for Unreachable Phone