Desktop App To Operate As Switchboard

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  • Updated 3 years ago
  • Implemented
  • (Edited)
Archived and Closed

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We have a few admins that monitor 10 to 15 extensions each.  Would be nice if from the desktop app they could have a screen that allows them to, at a glance, quickly see if the people they are monitoring are on the phone.  Would be great for our receptionist as well.  An electric switchboard would save us the expense of having to purchase side cars for their phones.  The desktop app can pretty much do everything that can be seen or done on the phone.  Don't know why it doesn't include this feature.
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E. Pena

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Posted 3 years ago

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Danno, Champion

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Have you looked at the new HUD feature with the new release??
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E. Pena

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We looked at this article:

https://success.ringcentral.com/knowledge/TOCArticleRendererPkb.apexp?id=kA234000000Gxzl&pubstatu...

But we don't see a "HUD" option under settings.  We're on version 7.1.4
(Edited)
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Mike, Official Rep

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Sorry for the confusion.  This feature is in version 7.2.3.   We started pushing it out on a small number of accounts, but found a few quirks that need fixed before it goes out to everyone. We will likely have a hotfix in the next week or two. If you try to update it right now, the system will tell you, "you are already on the latest version".  Check back with us in about a week or so and it might be ready. 

Mike 
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E. Pena

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Awesome, thank you very much.

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