an issue, the headphones, out going calls work fine incoming calls wont work on headphones only thru ring central computer speakers

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We are having an issue, with the headphones on out going calls they work fine but on incoming calls they wont work thru the headphones only thru ring central and computer speakers
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Terry Ballard

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Posted 4 months ago

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Jenn, Official Rep

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Hello Terry!


Can you confirm what headset you are using for your softphone? 


Thanks!