Desktop App: Answer Call Hotkey

  • 1
  • 17
  • Idea
  • Updated 5 months ago
  • (Edited)
Your previous Softphone application had many extremely useful hotkey functions. The most useful hotkey that doesn't exist in your current application is the "Answer a Call" hotkey. Like many people using your program, I am using a headset. I can program the hotkeys on my headset to emulate any function key F1-F12, and it would be such a dream come true to be able to simply push one of these buttons and answer a call. In days past I felt like I was living in the future, for this was an extremely easy and accomplishable task.

However, with your current application, hotkey functionality has been drastically reduced. No longer can we type a phone number then press the hotkey to dial a fax. And no longer can I answer calls in any sort of easy or streamlined fashion. No, the only way to answer a call is to use my mouse to click a button, but that button has been taken out of your application and moved to a pop under window???

You have been updating your current software so that the the Application comes for Foreground 
"When Calls Come In"/ However, that function doesn't work, and for some insane reason you have just introduced within the last few versions a new notification window that has removed the ability to answer a call from within the Ringcentral app itself. This notification window does not "
"Come to Foreground" and doesn't need to exist for any reason at all!!!

This is incredibly maddening as I use a multi monitor setup and keep a section of screen real estate for Ringcentral just above my start bar on my Default, primary monitor. It used to be easy for me to click the green button on my app when a call come in. I could easily talk to a customer in less than half a second. However, now that you have this second window, I can't just click the answer call button. No- there's actually no way to answer a call in the application window, which I don't understand.

Nope- now; when a call comes in, the normally-functional Ringcentral application window turns into a useless brick, and a magical new Notificaition Window with buttons about answering calls or hanging up pops up. But it doesn't pop up on top of my screen, or even on the same monitor as my Ringcentral app. Nope- it shoots over behind or mixed up in 10 or 20 active windows in other applications I'm working on like Word/Excel/Outlook/Chrome/text editors. Due to the large amount of active applications I'm working on, it's quite cumbersome to try and alt+tab while this call is incoming, and the button for the Notification Window I need to find flashing on my taskbar is sometimes extremely skinny and hard to find.

This "Notification Window" new feature didn't improve anything and has made using your application extremely frustrating for me. Could you please add a hotkey to answer calls easily? Thanks.
Photo of SamuraiSam


  • 656 Points 500 badge 2x thumb
  • Frustrated

Posted 5 years ago

  • 1
  • 17
Photo of Kim

Kim, Alum

  • 43,984 Points 20k badge 2x thumb
Official Response
Please LIKE this idea in the upper right corner if you'd like to request this feature.