Integration: API for Advanced Rules

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  • Updated 1 year ago
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I would like to see API support for creating/modifying answering rules. For example, our company has monthly paid subscribers. We'd like to take that data and build rules on it. We could have our system pull the phone numbers of our active subscribers and push them to the API to setup advanced answering rules based on caller ID. That is, based on caller ID, we would automatically set it up so that paid subscribers could ring our phone while non-recognized callers would get sent to voicemail. Too cumbersome to manually manage this - would need to be an API.
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Dj Rutledge

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Posted 3 years ago

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Claudio (Customer)

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I think this request is related to https://goo.gl/6WOFlq
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Mike, Official Rep

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Dj Rutledge

What CRM or application are you wanting this integration for? 

Mike
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Dj Rutledge

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Hi Mike. This is not for a particular CRM or commercial application. We are a large online website offering a subscription service to users. We were looking for a RingCentral API so we could modify custom answering rules programmatically when someone purchases our subscription. I can provide the details on the company offline if there's a way to connect apart from the forums. Thank you!
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Brooke Harper

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Would love to see this be implemented.
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Elliot Beaudoin, Alum

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Hello,

Elliot from RingCentral Product Management here. 

We are currently investigating templates as a feature. I would love anyone who views this Idea, or any other template topics to fill out a survey so that we can learn more. 

Please fill out the survey here: https://goo.gl/forms/mLSgtUBFH72iOyZx2

Thanks,

Elliot