Are #Refused calls part of #Inbound?

  • 0
  • 1
  • Question
  • Updated 8 months ago
  • Answered
Are Refused calls a subset of # Inbound Calls ? 
Example:  Total calls = 29 (14 Inbound, 15 Outbound).  There are 10 Refused calls.  Does this mean that 10 out of the 14 Inbound were refused (or 71%)?

Please confirm
Photo of Amy Price

Amy Price

  • 390 Points 250 badge 2x thumb

Posted 8 months ago

  • 0
  • 1
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 66,364 Points 50k badge 2x thumb
Hey Amy! Sorry for the delay. Yes, Refused calls are a subset of Inbound Calls.