Assign existing desk phone to user and change the number on that phone to their softphone number

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Assign existing desk phone to user and change the number on that phone to their softphone number so they only have one number. I am at the point where I have the user account created and a number assigned. He has a desk phone that is no longer in use but has a different number assigned. I made him the user assigned to that phone. How do I just give him the one number that is currently the softphone number? 
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Rhonda

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Posted 5 months ago

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Luke, Training Specialist

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Hi Rhonda,

For this change, there would be several steps you'd have to go through because both numbers are already assigned to a phone. I'd love for it it be a quick switcheroo, however the number switch is only straightforward if one of them is not assigned to a phone.

I think it will be best to contact us in support. Your support representative should be able to switch the numbers between the devices for you.

Contact Support

Let us know if you have any further issues with the switch!