AT&T or Samasung Galaxy S10+ Call Issues

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  • Updated 4 months ago
A few months ago I switched from a Galaxy S7+ to my new Galaxy S10+ and immediately was experiencing problems with the Ring Central App. I can make and receive calls fine, and everyone comes through fine, but everyone on the other end is experiencing a lot of breaking up and in and out sound. I am told with each and every call that people cannot hear me. The network is still AT&T and I had no problems with the S7+. Using Wifi does not fix anything either. This is for work and is starting to greatly impact our business. 

Any help in finally resolving this would be appreciated. 
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Michael Benedict

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Posted 4 months ago

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Christin Coles

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We are having the same issue with one of our users (who happens to be the owner :( ) .  He has an Apple XS and AT&T.  We were told the same and nothing gets better.  Beyond frustrating!
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Mary Rose, Official Rep

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Hello Christin!

Please open a case here to have this issue resolved.

Thanks!
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Michael Benedict

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Hello! I would absolutely love to but every time I click on that link it says I am not logged in (which I clearly am). It asks me to sign in, which I try to do, and then gives me the following error: ERROR_CREATING_USER Portal user already exists for contact. 

I have tried signing out here and signing back in, but nothing is fixing that issue. Please advise. Thank you. 
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Jenn, Official Rep

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Hello Michael! 

Thanks for letting us know. Try this! :)


(Edited)
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Michael Benedict

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Sadly no luck there. Same errors are coming my way
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Mary Rose, Official Rep

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Sorry to hear that Michael. Another option is to contact support via chat. A live chat agent will be happy to assist you. Open this link and click the blue tab that says "Ask RingCentral" on the bottom right of your screen.
(Edited)
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Mary Rose, Official Rep

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Hello Michael!

Sorry for having an issue. Please coordinate with our Support Team to have this checked. You may open a case here.

Thanks!