Audio issues in RingCentral Meetings when connecting via Android App and Desktop App

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  1. Account type - US
Trying to connect with a customer via a RingCentral Meetings Desktop App (HP Pavilion running Windows 10) and an Android Mobile App (Samsung Galazy S7Edge running the most recent OS update).

Issue: Audio tests upon entering the meeting work fine. Once both parties are in the meeting, no audio can be heard on either end. This has been tested using two different phones and 3 different computers.

I have updated all audio drivers on my HP with no positive results.
I have disconnected the mobile device audio and called in using the phone number and meeting ID, but was still unable to hear from either end.

I have tested the same setup using 2 different Surface Pros running Windows 10 and it worked fine. We use the RingCentral meetings app on a number of different devices on a regular basis and rarely have audio issues we cant fix.

Goal - to be able to hear and be heard by my meeting participants.

If anyone has some advice on how I can fix this issue before I have to resort to calling HP to trouble shoot my device, I'm all ears. I'd like to be able to connect to my Epson Projector for larger meetings (btw, HP device has no trouble connecting to projector via HDMI cable and performing as needed), but I'll settle for just getting the meetings to work properly first.
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Erin Becote

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Posted 2 years ago

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Mike, Official Rep

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Just letting you know we opened case 05517253 and have someone looking into this. You can check the status and/or add additional notes here:  

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Erin Becote

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Thanks, Mike!

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