AUDIT TRAILS/COMPLETE CALL HISTORY

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Better Audit Trails - I called today to see if there were any audits available for when a call is listened to, and/or deleted?   The call logs currently do give us a good amount of information, however, we work in a healthcare practice and would like to know when someone might be deleting messages without actually listening to them. It would be a quality assurance tool we can use to protect our patients and ensure that proper documentation is happening in the practice.  We have 30 users in our practice.
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Justine Davis

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Posted 1 month ago

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