SMS / Text Auto Responder

  • 10
  • 152
  • Idea
  • Updated 2 months ago
  • Under Consideration
  • (Edited)
Hello! An Auto Text Responder would be a huge benefit to Ring Central. I'm a US customer and am a Realtor. There are auto Text responses that would help me greatly to be able to tell clients I'll get back to them shortly-whether I'm with my family, in another meeting, etc. I can see this use being helpful in many other industries as well and really think this should be an immediate addition to your services. When all people need immediate responses these days, this would be priceless!! Thanks for any help you can offer!
Photo of Brooke Sines

Brooke Sines

  • 1,110 Points 1k badge 2x thumb

Posted 2 years ago

  • 10
  • 152
Photo of Ronda Tappan

Ronda Tappan, Champion

  • 790 Points 500 badge 2x thumb
That would be a neat feature, but you may be able to respond to the recipient with a rule in Outlook.   Have you looked into that?  Since the text messages can be delivered in Outlook, you may be able to set auto replies based on the send/subject line.... 
Photo of Karyn Estrella

Karyn Estrella

  • 194 Points 100 badge 2x thumb
I've been up and down that feature in Outlook and I don't see how that's possible. 
Photo of DJ Service

DJ Service

  • 144 Points 100 badge 2x thumb
This would be a very nice feature. People are increasingly preferring text over email or phone calls. I can update our voice mail and email with automated messages so text would be a natural evolution.
Photo of Glenn Hay-Roe

Glenn Hay-Roe

  • 658 Points 500 badge 2x thumb
I could not agree more!
Automated responses are an expected tool in email (out of office messages) and phone calls (automated greetings and/or voicemail).
The lack of an automated response to the text message feature on a communication platform that's otherwise as sophisticated as Ring Central is very hard for me to understand!
Even more frustrating and puzzling is that this feature has been "on the table" and asked for by customers for at least two years, as far as I can tell.
I've brought it up with my Account Manager, and all I've been told is "put in a Feature Request", but no answers as far as timeline to implement or reasons why it's not in place.
Frustrating!
Photo of Brandon

Brandon, Champion

  • 20,396 Points 20k badge 2x thumb
You can auto reply to text messages by linking RC with Zapier, but I am not clear on exactly how you would implement what you describe. Maybe not so much automatic as some type of drop down with selectable responses you can use.  Or you really want automatic, but some way to change messages based on your status?
Photo of Brandon

Brandon, Champion

  • 20,396 Points 20k badge 2x thumb
Hi Glenn, check this post and the reply that has a screenshot showing how to do it.  You should certainly be able to send a canned response back to the number based on the inbound caller ID.  Of course if the caller ID is from a number that does not accept SMS it may go nowhere.  Hope that helps.
(Edited)
Photo of Glenn Hay-Roe

Glenn Hay-Roe

  • 658 Points 500 badge 2x thumb
You are awesome, I'll check that out as soon as I can...
Photo of Glenn Hay-Roe

Glenn Hay-Roe

  • 658 Points 500 badge 2x thumb
Just to follow up (months later), that post did not hold the answer, and my subsequent contacts with Zapier resulted in what seemed like a relatively concrete answer that they could not achieve what we wanted.
At the very least it wold have involved the engagement of programmers on one or both sides (theirs and ours) and I was certainly not going to pursue that timely and potentially expensive option.
So, I have yet to be able to implement a feature that I believe should be native to the Ring Central platform.
-Glenn
Photo of A Class Limos

A Class Limos

  • 174 Points 100 badge 2x thumb
Thank you, but you need to pay for Zapier? I know our other system LImo Anywhere also has this feature, but the want $19.00 a month additional, and I would assume the package I have with Ring Central should do the same and a lot easier to set it up since everything is going thru Ring Central. Let me know? If Zapier is the only way, then I will have my dispatch do it manually like we have been doing it.
Thank you!
Photo of HAY-ROE

HAY-ROE

  • 434 Points 250 badge 2x thumb
As far as I know, no one has been able to successfully create an auto-response to an SMS message on the Ring Central platform using Zapier. 
I'm speaking to the original topic of this thread, the simple ability to auto-reply to a text message, as opposed to an SMS response to a missed call.
Many people have referenced integration with Zapier, but I have yet to see a single response stating that "we've made it work". 
My own efforts, working directly with Zapier, last fall, were not able to parse out the texting party's number and respond via text to that number.
If I'm wrong, and a Ring Central user can point me to a functioning solution involving Zapier, I'd love to see it.
Although, through it all, I stick to my original and persistent assertion that this feature should be part of the features inherent to the Ring Central platform.
Hope this helps a little. 
-Glenn
Photo of Jay Nichols

Jay Nichols

  • 2,354 Points 2k badge 2x thumb
If Zapier free version, this might be an option.  But one shouldn't have to pay for another service to do something that the primary service should be able to do.
Photo of A Class Limos

A Class Limos

  • 174 Points 100 badge 2x thumb
There is no FREE version, I called them. There is a FREE trial.. Please let me know if I am missing anything?
Photo of Jan Ferguson, Channel Partner

Jan Ferguson, Channel Partner, Champion

  • 31,796 Points 20k badge 2x thumb
A Class Limos,
I don't know who you spoke to there but there is indeed a FREE Plan! (See attached). These screen shots include my profile Summary and my Billing page in my profile. I have simply redacted my account name & login email information. It even states in their account creation page that you can have an FREE account with core features. Obviously they also have paid plans you can upgrade to. You must have spoken to a salesperson.






Photo of Glenn Hay-Roe

Glenn Hay-Roe

  • 658 Points 500 badge 2x thumb
Cost doesn't matter if the person is adding Zapier to RingCentral to add SMS auto-response, and that can't be made to work. I've spoken with Zapier, and as far as I can tell, there is no way to implement that feature. I'd love to be proven wrong, but that's my experience.
And now that I'm finding other phone systems that are very competitive with RingCentral in terms of price, and that support this much-requested feature (and more) who needs the hassle of a third-party add-in?
Photo of Patrice.Bernardo

Patrice.Bernardo, Employee

  • 250 Points 250 badge 2x thumb
This reply was created from a merged topic originally titled Away message for texting from the RC app.

Automatic SMS that will be sent to customer who is contacting RC when status is Away.
Photo of A Class Limos

A Class Limos

  • 174 Points 100 badge 2x thumb
How do I set it up on Ring Central? We always put away when our office is closed, but there is not option for a auto reply via text. People just leave voice mails?
Photo of Glenn Hay-Roe

Glenn Hay-Roe

  • 638 Points 500 badge 2x thumb
There's no way to set this up, Ring Central (RC) does not currently support this feature, despite the fact that it's been asked for for over 2 years. This thread is filled with people asking about it and telling RC why they need is, which should not be necessary, but seems to be with RC. Sad but true.
Photo of kevin royalty

kevin royalty, Champion

  • 798 Points 500 badge 2x thumb
This reply was created from a merged topic originally titled SMS: "auto reply" feature and templates.

Auto-reply for incoming text/SMS messages
Photo of A Class Limos

A Class Limos

  • 174 Points 100 badge 2x thumb
Its a simple feature, and called them, but the only way to get it done they said is post it here?? Not sure if anyone is reading this except us??

Thank you, again!
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 37,646 Points 20k badge 2x thumb
Hi A Class Limos,

I regularly provide reports of feature requests to our Product Team. So don't worry, I definitely read all of the comments :) I'm hoping we get this implemented, too! 
Photo of HAY-ROE

HAY-ROE

  • 320 Points 250 badge 2x thumb
Saadet, 
That sounds great, but this thread is a year old, and I've seen other message threads on the same or similar topics on the forum going back two years!

I've been solicited by your competition saying "we have this feature, please contact me", and I've seen posts on threads to the same effect.

How long must Ring Central be aware of a request for a feature from multiple customers before they actually take action??

This is beyond frustrating, and I really feel like Ring Central is (1) not listening or (2) doesn't care...

if the time and pain of migration were lower, we'd certainly be considering switching providers.

Eager to see some action by Ring Central on this feature....
Sincerely,
-Glenn
Photo of Kelly1950

Kelly1950

  • 60 Points
Glenn,  It appears that this thread is not regularly monitored.  I'd be interested in exploring other companies with a similar product that provide this feature. Willing to share some names?
Photo of Glenn Hay-Roe

Glenn Hay-Roe

  • 628 Points 500 badge 2x thumb
Kelly, out of respect for Ring Central, I am not willing to make recommendations for their competition in this forum. 
However, I have posted my contact information in a previous post for the benefit of those that want to learn more. 
I'm actually off work today, but like many entrepreneurs, find it hard to actually "stay away from the (home) office". 
I'd welcome a text message to the number I have posted, and will follow up with you when I'm able.
(and I will be so bold as to mention that I've found a solution that has me very excited....)
This reply was created from a merged topic originally titled Auto-response Text Message for After Business Hour Text Messages.

It would be beneficial if Ring Central could create an auto-response text message to send when guests text our office number after hours. If the auto-message could just state the business's office hours, letting the guest know text messages aren't answered after-hours. Thank you!
Photo of Baker

Baker

  • 172 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Auto Responder Text Feature Needed.

It would be great to have an auto respond feature for texts.  Our clients use texting a lot and when I'm out of town and unavailable I have no way to notify them that I cannot return their texts.  
Photo of Jan Ferguson, Channel Partner

Jan Ferguson, Channel Partner, Champion

  • 31,796 Points 20k badge 2x thumb
Just a thought and question for everyone on this thread...what do you do with your PERSONAL SMS/MMS messages you receive when you are "out of town and unavailable" or when you get texts and can't respond (in church, in a training class, in an area with limited service, etc.)?

What do YOU do when you text a business and they don't respond immediately? Do you give them the benefit of the doubt that maybe they are busy and can't answer the text right away?

Just thinking out loud...
Photo of Mobile Tech Computers

Mobile Tech Computers, Champion

  • 214 Points 100 badge 2x thumb
What happens to us, is if we don't message back right away, customers call, and even email so then we have 3 messages clouding up our message center. Especially if its an emergency, its rather annoying and counter productive. When your in the IT field open 7 days a week every customer thinks their issue is an emergency. We do have a ER toll free line but there is no way a customer knows of that unless they call or get and auto response from email so having our er number listed in the auto reply for sms would be great. 
Photo of Eric Caldwell

Eric Caldwell

  • 862 Points 500 badge 2x thumb
The whole idea of this thread is to be able to have an autoresponder for companies like support. Then when you have ppl txt the main number thinking its someones cell phone, you can have an autoresponder send back something like 'Please email our support desk for further assistance'. This way when your trying to support 100's or 1000s of clients, they 'get the message' that SMS isn't an appropriate  channel, etc. Others may want it for On Vacation or other uses.
Photo of A Class Limos

A Class Limos

  • 174 Points 100 badge 2x thumb
Correct.. that all we need is a auto reply via text on all missed calls, and the message tells the people what to do in event of an emergency. We have a auto reply via e-mail, but just need on on missed calls via text.
Photo of Jay Nichols

Jay Nichols

  • 662 Points 500 badge 2x thumb
Just thinking out loud...  when someone sends me a PERSONAL text, I don't lose business if I don't answer right away.  This "thought" is not relavent to the thread.
Since I don't personally text businesses, I don't know what I would do if I didn't get an immediate response.  But if a business wants to have an auto-response, it shouldn't be that hard.  I'm sure there is an app for iPhone and Android that will send auto-responses back.  As a courtesy to customers, an acknowledgement of a message is worthwhile.
Photo of Jan Ferguson, Channel Partner

Jan Ferguson, Channel Partner, Champion

  • 31,276 Points 20k badge 2x thumb
Jay,

You wrote, "I'm sure there is an app for iPhone and Android that will send auto-responses back." ... but to quote you further, "But one shouldn't have to pay for another service to do something that the primary service should be able to do." Do you know if these possible apps would work in tandem with the RingCentral outbound text messages? I know I don't. 

I have responded to other threads regarding this stating that it would be a good idea. I don't disagree with you or anyone else on that point. However, my thoughts above were completely relevant. 

The entire reason for my comment above was to provoke people into thinking. If someone will lose business if they don't answer a text, then I would not promote SMS capability/functionality as a branch of my sales or support tree until such functionality is available. 

AGAIN...I agree with you and others and am not a RingCentral employee or developer. I do not know, and cannot say, whether they are ignoring the requests or if there are more important requests for features on their lists which supersede this functionality request. I don't know how many developers there are for each product and what they have on their plates. Without that information I can only VOTE for that functionality which I hope will be included and work around that functionality which isn't yet available.
Photo of Jay Nichols

Jay Nichols

  • 662 Points 500 badge 2x thumb
Jan, I wasn't advocating using an iPhone or Android app for RingCentral purposes, just the fact that they are available.   Someone has programmed an app to do just want is being requested here.  For example SMS Auto Reply Text Msg for Android provides
 "Tired of receiving SMS/calls while you're on vacation or out of the office for personal matters? Do you want to enjoy your holiday without getting disturbed all the time? Set easily automatic replies messages on your cell phone for any occasion and don't be disturbed any more when you're busy or away. You can choose between an elaborated answer or simply a short answer as "text/call me later".
Having done some programming in the past, it really doesn't look like a difficult task.  The whole point being that it is useful.  Some customers need it, some want it and I'd be willing to bet that a LOT of customers would use it.  But only 62 votes isn't much for RingCentral to get excited about.  
Photo of Eric Caldwell

Eric Caldwell

  • 862 Points 500 badge 2x thumb
We all agree it would be a good feature but... This thread has been going for over 3 years so I don't think RC sees it as a priority even with all the requests.
Photo of Aaron Sven

Aaron Sven

  • 90 Points 75 badge 2x thumb
please include this simple feature of being able to make an auto-reply message to text messages.  I never knew clients were trying to text my land line until I switched to Ring Central.  It would be very useful to those of us who do not want to use text messaging as a way to communicate with clients. 
Photo of Receptionist .

Receptionist .

  • 162 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled SMS: Automated System.

We are interested in obtaining the automated text messaging system to better assist our clients. We would like to have this feature automatic to become more efficient in the way we work.
Photo of Krista Talaskavich

Krista Talaskavich

  • 124 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled SMS out of office autoreply.

It would be convenient if there could be an autoreply to client texts to let them know when I am out of the office with an alternate number to text.
Photo of Kimberly Nalda

Kimberly Nalda

  • 162 Points 100 badge 2x thumb
Just spent a week trying to get Ring Central to allow me to change the tone on text alerts (bottom line = you can't). I'm not waking at night to texts from patients and this is a big deal. I want to be able to text patients during the day but after 10 or 11pm, set an autoresponder to have them call with urgent issues and my regular ring will wake me up. 

Add me to the list of clients looking for an auto-reply for text! 

Thanks. 
Photo of Eric Caldwell

Eric Caldwell

  • 812 Points 500 badge 2x thumb
Good luck. I put this request in 4 years ago and still no feature in the works. RC I think has this at the very bottom of the list even though its a highly popular request.
Photo of Kimberly Nalda

Kimberly Nalda

  • 162 Points 100 badge 2x thumb
I ended up forwarding messages to my SMS on my phone and creating a ring central contact with a loud ringtone. It's working for now but it's a clunky workaround. 
Photo of Jen O'Brien

Jen O'Brien

  • 82 Points 75 badge 2x thumb
This would be a great feature but RC clearly isn't interested in pursuing it currently.  I have to believe this is related to some of the legalities around texting, TCPA and similar telecom restrictions in the US.
That doesn't make sense, other competitors are offering it, also my cell phone has a auto reply feature so it doesn't make sense why RC cannot implement. 
Photo of Chris Reid

Chris Reid

  • 122 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Automated text message feature to future calls / appointments?.

Is Ring Central is working on an automated text message feature so that we can automate text message reminders for phone calls we are going to make through ring central via a API or automation through gmail. Can someone please confirm an ETA on this feature?
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 35,356 Points 20k badge 2x thumb
We don’t have any ETA for this but our product team is discussing it.  We’ll updated this thread if/when it makes it to the panned staged.
Photo of Jennifer Miranda

Jennifer Miranda

  • 152 Points 100 badge 2x thumb
Would love to see this happen it would be huge! 
Photo of Zarios Hair Salon

Zarios Hair Salon

  • 676 Points 500 badge 2x thumb
Our salon will be closed for a week for vacations, we use voice, text, email, and social media to communicate with our customers. We set a rule for voice, autoresponder for email, special post on social media, but, we can not do anything for the text messages. This would be a helpful feature for us.
Photo of Casey thomas

Casey thomas

  • 132 Points 100 badge 2x thumb
I vote for this for sure.  Love this feature.
Photo of lux

lux

  • 222 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Why is there no auto responder for SMS?.

I have been a RingCentral customer for seven years.  I am really annoyed that RC will not create a simple SMS Auto Responder.  I do not want my clients to SMS to my RC numbers,  yet they do it on a regular basis.  I can't stop them, but if RC could create an auto responder then my clients would immediately know not to SMS to us.  Their SMS's to us are outside of our workflow and are disruptive.  I do not want to ignore them but would like my clients to automatically receive a message that says "please contact us via email or phone, Text messages not monitored".  I do not understand why this simple function is ignored by RC.  In addition,  speaking to customer reps on the phone about this issue is always a bit of waste of time.   If you want an auto SMS responder,  please let RC know. 
Photo of Eric Caldwell

Eric Caldwell

  • 862 Points 500 badge 2x thumb
We've been one for 5+ years as well and this request has been around that long, and has had MANY in support of this feature on this and other threads. I don't think it will happen while we're still a RC customer.. Sadly.. Everyone thinks every phone number should be able to receive SMS and like others, when you're in a support business, this becomes VERY distracting.
Photo of Carl Saytor

Carl Saytor

  • 396 Points 250 badge 2x thumb
that everyone thinks every phone number should be able to receive SMS is a problem that RC could solve by giving us an AutoResponder for SMS. 
Photo of lux

lux

  • 222 Points 100 badge 2x thumb
Yes,  I have spent hours on the phone with RC about this.  I am rather disheartened by their attitude and response and am considering going to a new carrier.
It was suggested that Zapier might resolve this, but I took a look and I frankly do not have the time or energy to figure this out.  I just wasted 45 minutes on this looking into zapier. 
I am disappointed in RC's response to what I am sure is a simple software solution on their part.  And I am annoyed by clients and potential clients sending us SMS messages.  these clients would not SMS to say Home Depot or a larger business but because we are very personable they want to SMS us thinking this is appropriate,  but sms will not have the same paper-trail that email allows.
Photo of Eric Caldwell

Eric Caldwell

  • 862 Points 500 badge 2x thumb
ZAPIER isn't the answer either IMHO... If you do a search, there is no other provider like RC with an SMS auto-responder. We've looked...
Photo of HAY-ROE

HAY-ROE

  • 320 Points 250 badge 2x thumb
Eric, 
We migrated from "SendHub" and although they did not have many features that RC has, they did have auto-reply to SMS messages, so I've got to respectfully disagree with your comment that no one else has this feature. 
-Glenn
Photo of Danno

Danno, Champion

  • 26,406 Points 20k badge 2x thumb
Send Hub is not an VoIP PBX provider.  They just do messaging.  And there are numerous providers in that arena that can provide this feature. 
Photo of lux

lux

  • 222 Points 100 badge 2x thumb
So why can't RC create an SMS autoresponder?  The phone Phreakers who use astrik boxes to run their own virtual PBX can do this.  But that is far outside of my abilities.   I have been told that because I am a small user that I am not allowed to speak with anyone in the USA about this.  This means I am only getting second tier phone support about this issue.  I did look around a bit a few years ago and I did find one provider that had auto SMS, but I can not seem to find them again.  
Please RC,  consider adding auto SMS.
Photo of PIVETTA HOFFMAN

PIVETTA HOFFMAN

  • 102 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Stop texts.

My boss is wanting to know if there is a way to stop people from texting our Ring Central phone number? It's not that I can't receive the messages and forward them to her through email, she just doesn't want people sending text messages to the office number.

If there's not a way to stop people from texting, is there a way to send an auto-reply to texters saying "Message undeliverable" or something?
Photo of Mike

Mike, Official Rep

  • 88,774 Points 50k badge 2x thumb
Sounds like blocking the number is not a good solution, and an auto-reply feature is what you really need. Unfortunately we don't have that as a service yet, but moving your post here adds another vote to the feature request.  

Mike 
Photo of lux

lux

  • 222 Points 100 badge 2x thumb
Hi Mike,  I do hope RC will respond to this issue soon. An autoresponder for SMS would solve a big issue.  But from your reply, am I to assume a RingCentral number could be blocked for SMS?  Would the sender get a message that indicates this?  That would work for me if the message said something like "text messages blocked to this number".  Thanks
Photo of Mike

Mike, Official Rep

  • 88,774 Points 50k badge 2x thumb
You can block the number all together (calls, sms, fax).  If you do this the person sending the sms does not get any response back. 

Blocking Calls and Faxes Using RingCentral Online Account

Blocking Numbers on the RingCentral for Desktop
(Edited)
Photo of Jill S Giese

Jill S Giese

  • 64 Points
This would be a super helpful feature for us. I'm a realtor and we have a team. We'd love to be able to have a text auto-responder (particularly) on Sundays, that lets other agents and clients know that we will get back to them the next business day. Someone above said they don't text businesses, however, people most definitely text real estate companies all hours of the day and night :)
Photo of Jan Ferguson, Channel Partner

Jan Ferguson, Channel Partner, Champion

  • 31,276 Points 20k badge 2x thumb
Jill,

SMS texting is both the largest boon and conversely the largest bane in our technological age. Many people nowadays expect an instant answer...it's like they expect the recipient to be anxiously waiting for their text to pounce on it and answer it immediately.

I know that this is a highly voted on request but until such time as RingCentral incorporates this functionality (if they even do so), is it possible to place a disclaimer on your website, business cards, pamphlets and whatever other marketing tools realtors use to indicate that texts will be returned as soon as possible or the next (business) day at the earliest. I am not a realtor and I put "business" in a parenthesis not knowing whether realtors even take a day off.

My point is, and again not being a realtor, is it possible or probable to place such a notice on previously mentioned materials? Granted, people are sometimes so self-consumed and don't read things all the way through and they may not even see the disclaimer but it MIGHT (heavy emphasis on "might", not will) make a difference. If anything, once you have a prospect or a client, could it be advisable to mention to them that you value their business and that you will definitely accept their text messages but you will get to them as soon as humanly possible, even if it's the earliest possible time the next day.

Just some thoughts...your mileage might vary.