Automated call reports for individual lines (team members)

  • 0
  • 4
  • Idea
  • Updated 1 week ago
US based account.

Under Subscriptions, there is no feature that allows you to pick the User Activity for a specific line/ext or team member and have it emailed automatically them every week. For companies like ours that have specific call quotas for our team members, this kind of reporting goes a long way for each team member to be able to see where they are. We already have the User Activity for the entire  account, but not for individuals.
Photo of Jorge Hoyos

Jorge Hoyos

  • 172 Points 100 badge 2x thumb
  • Optomistic that this will get done.

Posted 4 years ago

  • 0
  • 4
Photo of Jonathan Jenswold

Jonathan Jenswold

  • 62 Points
I agree with Jorge, this would be a huge help! This is very important for companies who have phone call expectations for their employees. There are a few other systems that offer this option so this could be a big differentiator for RC.
Photo of TOM FRANCIOSI

TOM FRANCIOSI

  • 450 Points 250 badge 2x thumb
We could use this too.  Many of our teams are call volume driven.  Getting a report in the middle of the day regarding your stats would be helpful.