Automated Notification of new RingCentral Phone App version update and a link to download the update

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  • Updated 7 months ago
Our organisation does not allow end users to install applications onto company computers, which is not unlike most organisations I have worked for. 
Therefore when RingCentral release an update to the desktop phone application, and the users are prompted to upgrade their application, they cannot. 

We administer application updates centrally and in a controlled manner and therefore we would like the ability to be notified when a new release is available prior to our end users receiving prompts on their installations that they can ultimately do nothing about, and that notification to provide us with a link to a downloadable version of the application so that we can package it accordingly for a controlled roll out.

The more recent update of 19.3.4 was displayed to our users asking them to upgrade a good few weeks before this version was available on the app downloads page:

https://support.ringcentral.com/s/download?language=en_US&_ga=2.70322132.5188743.1574670876-831625885.1574670876

So we were not able to get the 19.3.4 version and had to tell our users to ignore the prompt to upgrade the version until we could get access to 19.3.4. 

This ability would greatly enhance the end user experience of RingCentral for any users where their organisations restrict the installation of applications on company machines. There is no way that I know of to suppress the message either so they have to keep ignoring it. 

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Darren Bayley

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Posted 7 months ago

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Becky - Community Support, Official Rep

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This is cool idea, Darren! We'll pass it along to our Product Marketing Team.