Automatically deletes messages on Ring Central for Google

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We use Ring Central for Google to send and receive text messages to customers. We realized that older messages have been deleting. We contacted support and eventually discover this was due to the storage size allowed for each extension. It would be extremely beneficial to have more storage ability so we have a complete history of messages when communicating with customers through text messages on the Ring Central for Google extension. We are a custom sports apparel business in the US.
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Michelle Kowalski

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Posted 2 months ago

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OnCallAnswer

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I agree, I have often time tried to go back and find an old message only to discover that it was gone. 
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Saadet - Community Support, Official Rep

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Hi Michelle, you can learn more about our Message Storage and Account Data Retention here. That article also includes some suggestions for data backup:)