BLOCK CALLS FROM NO CALLER ID IN THE CALL QUEUES

  • 0
  • 1
  • Question
  • Updated 1 year ago
  • Answered
BLOCK CALLS FROM NO CALLER ID IN THE CALL QUEUES, WE HAVE HAD CONTINUOUS CALLS FROM SOMEONE WITH NO CALLER ID. WE NEED TO BE ABLE TO BLOCK PEOPLE WHO CALL THE QUEUES, JUST LIKE YOU CAN WITH THE USER SETTINGS. PLEASE ADD THIS FEATURE. 
Photo of Parker

Parker

  • 120 Points 100 badge 2x thumb

Posted 1 year ago

  • 0
  • 1
Photo of Jan Ferguson, Channel Partner

Jan Ferguson, Channel Partner, Champion

  • 31,796 Points 20k badge 2x thumb
Parker,

You can do that now within the Blocking portion of the Admin Portal. Be certain to do it on your Super Admin extension (usually x101 unless you've changed it).

Click on the Block calls with no Caller ID at the bottom of the dialog. See the screen capture below:

Photo of Parker

Parker

  • 120 Points 100 badge 2x thumb
But I only need this feature for one call queue. Will it effect all call queues and Users?
Photo of Jan Ferguson, Channel Partner

Jan Ferguson, Channel Partner, Champion

  • 31,276 Points 20k badge 2x thumb
Yes...if you set it up from the Super Admin extension. However, you can also set it up the same way (same checkboxes, etc.) within the queue extension as well.
Photo of Jan Ferguson, Channel Partner

Jan Ferguson, Channel Partner, Champion

  • 31,276 Points 20k badge 2x thumb
You will find the Blocked Calls sub-menu under Greeting in the queue extension.
Photo of Parker

Parker

  • 120 Points 100 badge 2x thumb
Thank you, when I called support they said it was not possible. Thank you again for your help!!!
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 40,758 Points 20k badge 2x thumb
Hello Parker,

I'm very sorry about that. The agent was misinformed and I will be sure they are coached on the subject for future inquiries.
Photo of Parker

Parker

  • 120 Points 100 badge 2x thumb
Yes, because she directed me here. Ultimately I received the answer I needed!!!
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 43,580 Points 20k badge 2x thumb
Thanks for your help, Jan! 
Photo of Jan Ferguson, Channel Partner

Jan Ferguson, Channel Partner, Champion

  • 31,796 Points 20k badge 2x thumb
My pleasure.