Block numbers from texting (SMS) like we can with calls

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This conversation has been merged. Please reference the main conversation: SMS: Allow blocking of text messages

We have a U.S. account that we use for a church phone line.
We have someone that consistently texted our phone line 10+ times a day, lighting up our phones & email addresses with notifications. These are not texts that we want! It would be great if there was a feature that allowed us to block a phone number from texting us the same way we are able to block a number from calling us.
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TV Phone Lines

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Posted 3 years ago

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J.B. Ferguson, Champion

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I just tested this and if you block the number it will not allow texts to come through either. The documentation only mentions call and faxes but it also works on texts.
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TV Phone Lines

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Weird-- we have them blocked from calling us but the texts still come in!
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J.B. Ferguson, Champion

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Sure is. I tested it with my personal cell phone and my digital line back and forth and it worked (being blocked) every time. In fact, when I tried it from my Windows Desktop App, it wouldn't even let me send the text message to the cell phone. As soon as I deleted my personal cell number from the blocked list, it worked.

Question...do you have the number blocked under the Super Admin extension (x101) or is it blocked from some other extension? It should be blocked from the Super Admin extension so that it is blocked system wide.
(Edited)
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J.B. Ferguson, Champion

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Check out this thread as well. I thought I remembered testing this before.

https://community.ringcentral.com/ringcentral/topics/blocking-text-messages-sms

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