Call Queues: pound # to go directly to voicemail

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We don't want to have to create a new voicemail only extension to allow customers to leave a voicemail from a department call queue. We want them to be able to hit pound # while in the queue and go directly to that department's call queue voicemail like they use to be able to do.

Then we can let the people on hold know with the interrupt that they can press pound if they don't want to keep waiting. This allows the people who want to wait, wait, and those who are tired of waiting to leave a message and keep our system and voicemail messaging simple and consistent.
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Brett Youngberg, Champion

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Posted 4 years ago

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Brett Youngberg, Champion

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Is there anyway we can do this now? We don't want to force customers to leave a voicemail when in a call queue but if they want to leave a voicemail, we want it to be easy and not have to create a duplicate voicemail only extension on top of the department voicemail. Can we please get the # or to go to the department voicemail if the customer wants?
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Adrian Dewey

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This reply was created from a merged topic originally titled Allowing key press assignments to users whilst on hold..

Would be great if customers were able to press a button to take them to a voicemail whilst on hold in a call queue.