Bring back preview icon to the left of new messages.

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  • Updated 2 months ago
There used to be a preview icon to the left of a new message (with the new update it is no longer there) that you could click on and it would bring the message up full page for you to read, that icon being gone makes it harder for us to function at our business. Being a doctors office we need to be able to preview the info to either print, save, forward; know if there is PHI or other sensitive material involved and the best action. This was much easier with the ability to preview full screen. It'd be great to have that back. The format to overview is now the same as the message tab.
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Robert Coray

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Posted 3 months ago

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Saadet - Community Support, Official Rep

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Hey Robert, could you provide more details? Are you referring to new voicemails, faxes, etc.? Was this preview on the RingCentral Phone app? Or was this on your online portal?
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Robert Coray

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Sorry about that, this is on the fax service. So on the Ring Central fax server page under the "overview" tab.
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Saadet - Community Support, Official Rep

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No worries! Thanks for providing more details. I've brought it up to the Product Team and they're gonna look into it. Might be a bug, but requires investigation on their end. When they learn more, they're going to get back to me and I'll provide you with an update :)
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Saadet - Community Support, Official Rep

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Hi Robert, could you show me where you used to see this option?
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Robert Coray

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I can tell you. It was in the fax overview page to the left of a new received fax. Between the check box and the fax number.
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Saadet - Community Support, Official Rep

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Hmmm....we're not finding anything that shows something used to be there in the past :( I see that there is a small preview of the message now, that pops up if you hover over the message.
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Robert Coray

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The one to the left we could click on it and it would pull the fax up full page. The little one they have to the right that you can hover over only brings it up small, making it difficult to review before knowing what needs to be done with the document. The icon to the left was the same icon only when you clicked on it the document came full screen, then you could decide to print, download or delete it.
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Saadet - Community Support, Official Rep

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Thanks for the info. I can't guarantee if this will get changed but I'll relay it to the Product Team.
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James Durkee

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Yes, please please please bring the preview fax message function back!