Bug: In the new update (10.3.5), need to click "Keypad" before RingCentral phone allows keyboard input

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  • Updated 4 months ago
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When I am making phone calls. I usually press 0 for operator and things like that. Before the 10.3.5 update, I was able to just press keys on my keyboard to input as a touch tone phone. Now that doesn't work unless I click the "Keypad" button during the call.
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Sasha Sosin

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Posted 6 months ago

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Sasha Sosin

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Quitting the app and restarting seems to have fixed it. Oops! :D

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Whew! Keep us posted if it happens again :)
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Hey Sasha, what version are you on now?
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Sasha Sosin

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10.3.5.34099
(Edited)
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Gotcha, so what I would do is ask Support to provide you with the 11.0 version. Let's see if you still have the same issues after upgrading
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Sasha Sosin

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Hello, I have installed version 11.0 and still experiencing this issue.
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Hey Sasha, Support will need to gather more details and escalate if necessary