Fax delivery problem when forwarding to an external number?

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Forwarding calls to an outside virtual reception service (works fine).  The problem is that user extensions are configured as combination voice/fax and the faxes are also being forwarded to outside virtual receptionist (so she's hearing fax tones).  Before the switch, faxes were correctly delivered to user emails.

Any experience with this?

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Stevens

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Posted 3 years ago

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Danno, Champion

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Official Response
It depends on the type of call forwarding you are doing.  In the case where you have after hours programming that forwards, if you set your smartphone settings to ring first, the fax calls will be detected and therefore not forwarded to the after hours answering.