Call Forwarding to Another Phone Extension

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FEATURE REQUEST TEMPLATE
To help our Product Team understand your request and assure it gets more consideration, please include the following details in your request: 

1. Account type: RingCentral US
2. A brief description of the business: Real Estate
3. A high level description of the product or feature being requested: Current product design can only forward an extension to an actual phone or device.
4. A typical use case scenario explaining how your business would use the feature: For advance call handling rules that would require forwarding calls not only to the device of the receiving extension but to the call handling that was setup for it.
5. Benefit of such feature: This would maximize call routing capabilities
6. Include any related case number if applicable: 07767506
7. Number of Users and/or Digital Lines: 3
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Joseph B.

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Posted 1 month ago

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Saadet - Community Support, Official Rep

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Hey Joseph! Could you expand on #4? Specifically, "require forwarding calls not only to the device of the receiving extension but to the call handling that was setup for it."