In the phone app, a group number/hunt group will appear in the contact directory. In the RC / Glip app, it does not and a fake user with the group name has to be created with a divert to the group itself.
This over complicates the system, and also causes delay in calls getting to the group as the fake user is called first before the forward is initiated.
In addition, a colleague cannot see the external DDI of the group, and so cannot give this out to customers to call back directly.An important feature not yet brought across into the RC App.
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