Call Handling Set up

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  • Updated 3 years ago
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I would like to request a feature where in when someone dials the main number, the system will ring our phones first for a few times and then if no one answers, we can send it to the company greeting and after the greeting the phones will be ringing again
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Posted 3 years ago

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Stephen Shaffer

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Why would the phones be answered the second time when no one answered them the first time?
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Brandon, Champion

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Official Response
I agree with your first two steps being pretty typical, but Stephen makes a good point that it is likely no one would be available just a few seconds after they were not available the first time.  This also would create a loop and callers would just repeat through the process endlessly until someone answers or they hang up.  This is sometimes referred to as "voicemail jail" :)
I would consider using a call group to hold calls in queue with announcements and music or letting calls go to a mailbox after some period of time.