This conversation has been merged. Please reference the main conversation: Call Logs: Call Queue not to show 'missed call' when a call is answered by another user in Queue
We are a small business where anyone of our
four employees can answer any incoming call. We have a Call Queue set up
so that all the phones ring simultaneously, and this works well. The
issue is that when a call comes in to our main number, it is forwarded to the
Queue, and it is answered by one phone, the other three phones show missed
I don't need to see that the call was missed when it was truly answered. Our agents are paid extra based on the number of calls answered/missed.
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