Call Logs: Call Queue not to show 'missed call' when a call is answered by another user in Queue

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Repeating the question that was brought up 3  years ago.

We are a small business where anyone of our four employees can answer any incoming call.   We have a Call Queue set up so that all the phones ring simultaneously, and this works well. The issue is that when a call comes in to our main number, it is forwarded to the Queue, and it is answered by one phone, the other three phones show missed calls.  

The call was not missed in fact, it was answered by a different phone.  This should not appear as a missed call on the phones that did not answer the call.   This creates a problem for us because now every call we get is a 'Missed Call' on all the phones that did not answer it.  This makes the Missed Call feature useless..

I don't need to see that the call was missed when it was truly answered.  Our agents are paid extra based on the number of calls answered/missed.
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Shaun Hollis

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Posted 2 months ago

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