Call Overflow

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Hello and two questions...

1. How do I set up call overflow from one location to another if that one branch/employees are all busy?

2. How do transfer calls if a branch goes offline completely to another branch or queue?
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ANDERSON

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Posted 3 years ago

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Danno, Champion

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Are you using Call Queue groups?
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ANDERSON

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Yes for the customer service staff in each branch

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