We are a US based home medical supply company. We are looking for a feature to allow adding a secondary list of members to a call queue. This list can be turned on/off by an admin. When turned on, all users listed in both the primary and alternate list would received queue calls. This would help in scenarios where a branch or department has limited users and could use assistance during high call volume times. Once the high volume goes back down, the admin can turn off the alternate list. This would be much quicker that having to manually add users to a list each time this is necessary and then manually remove them when done. We have 130 active users and will be adding 20 more soon.