Call queue Identifier

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  • Updated 2 years ago

This conversation has been merged. Please reference the main conversation: Call Queue name on screen - show called extension

Hi! It would be nice if we have the capability to show the Name of the call queue on the screen so we can identify which call has been routed to the user. We understand that there is an announcement, however it would be best if we can also see it on the screen like Visual. Hopefully, this feature will become an option. Thank you! 
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Richard Manuel, Employee

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Posted 2 years ago

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Larry Solheim

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This has been requested many times (several times by me).  I too am hopeful that someone at RC will understand why this is so important.  Many people have asked for the in different ways.  I am not sure why RC has been so stubborn on this issue.
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Andrew, Champion

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This already happens in the softphone.  Maybe I'm not understanding the question?

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