Call Queue missed call - not really

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  • Updated 4 months ago
Merged

This conversation has been merged. Please reference the main conversation: Call Logs: Call Queue not to show 'missed call' when a call is answered by another user in Queue

We set up a sales queue, and a support Queue to help direct incoming calls. when it is forwarded to the appropriate queue, and it is answered by one of the many reps in the queue, all of the other phones show missed calls.  

The call was not missed though, and so it creates a lot of confusion, with reps calling back clients who have already spoken with someone else, making the operation look amateur.

What is the logic with setting it up like this?
Why is it not fixed with so many clients requesting that this be sorted out.

Plain and simple, the call wasn't missed, so it should not be marked as missed when it is part of a queue call.
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Matej Perisa

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Posted 4 months ago

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