US Account - Real Estate Website that has a national real estate agent presence and each call queue represent one agent and a specific phone number.
I need the ability to update all Call Queues/Groups at once with a template. For example, if I decide the change the call handling from Rotating to Simultaneous, I should have to manually go in and update 750 queue one by one. I should be able to edit a Call Queue/Group template and then apply to all call queues or specific call queues. If I need to add a holiday greeting (office closed), I need to create a new greeting and apply to call queues temporarily.
I need the ability to add a new User to all Call Queues at once and not update 750 Call Queues one at a time.
Mass updating is critical for time efficiency of my team and admin's. I had this with my old system and had the expectation that this would exist on the new system, and it does not. This i an enhancement that is critical to my long-term relationship with Ring Central.
Thanks.
#05212531 (Case)
I need the ability to update all Call Queues/Groups at once with a template. For example, if I decide the change the call handling from Rotating to Simultaneous, I should have to manually go in and update 750 queue one by one. I should be able to edit a Call Queue/Group template and then apply to all call queues or specific call queues. If I need to add a holiday greeting (office closed), I need to create a new greeting and apply to call queues temporarily.
I need the ability to add a new User to all Call Queues at once and not update 750 Call Queues one at a time.
Mass updating is critical for time efficiency of my team and admin's. I had this with my old system and had the expectation that this would exist on the new system, and it does not. This i an enhancement that is critical to my long-term relationship with Ring Central.
Thanks.
#05212531 (Case)
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80 Points
- frustrated
Posted 3 years ago
Cecile Glassy, Champion
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21,800 Points
