Call Recording Announcement for External Callers Only

  • 1
  • 9
  • Idea
  • Updated 1 year ago
Due to the nature of my organization, we are required to announce to all incoming callers that their calls are being recorded. However, we also dial each other frequently during the day, and we want our calls to ring immediately through.

Currently there does not appear to be a way to have an announce message play to external callers while being skipped for internal callers. Is there a way to do so that I am missing?

Although purely speculating here, it seems as though it should be fairly straightforward to add such a feature, especially given that the system keeps track of extensions on an organizational level already anyways. This also seems like an odd oversight for what is otherwise a very capable and flexible system.

Please let me know if I am overlooking something, or if any further information is needed on my end.
Photo of Chris Roberson

Chris Roberson

  • 150 Points 100 badge 2x thumb

Posted 1 year ago

  • 1
  • 9
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 43,480 Points 20k badge 2x thumb
Hey Chris,

Thanks for posting this feature request. It would be nice to have the announcement play only for external calls. 

Community Members, please vote if you would like to see this feature added :)