Call Recording Announcement for External Callers Only

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Due to the nature of my organization, we are required to announce to all incoming callers that their calls are being recorded. However, we also dial each other frequently during the day, and we want our calls to ring immediately through.

Currently there does not appear to be a way to have an announce message play to external callers while being skipped for internal callers. Is there a way to do so that I am missing?

Although purely speculating here, it seems as though it should be fairly straightforward to add such a feature, especially given that the system keeps track of extensions on an organizational level already anyways. This also seems like an odd oversight for what is otherwise a very capable and flexible system.

Please let me know if I am overlooking something, or if any further information is needed on my end.
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Chris Roberson

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Posted 2 years ago

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Saadet, Employee

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Hey Chris,

Thanks for posting this feature request. It would be nice to have the announcement play only for external calls. 

Community Members, please vote if you would like to see this feature added :)
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Bond007DMC

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Saadet,

I have need of this feature too now. It is a little silly, and very annoying, to have to wait for message to play just to ring an internal user to ask a question. A week or so ago, I believe I ran across the setting somewhere in the system while looking at a different issue, so just glossed over it then. Being that I saw it, I guess the feature must have been implemented, but I cannot find it now. I believe it said something like, "Disable announcement for company (or internal?) users." I do see where you can check a box to play the announcement for recipients of outbound calls, but I am quite sure that that was not what I saw and am referring to. Can you check into that and let us know where that option is? I thought it was global, but maybe it was individual (hope not!).
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Saadet, Employee

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Hmmm....I don't see anything like that :/ 
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Bond007DMC

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Well, I'll have to peruse again sometime because I am pretty sure I didn't dream it. Wouldn't the software engineers, or whomever are over there working on this stuff be able to say for sure?
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Saadet, Employee

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This is the only one that they can think of that you're referring to, which is under the Auto-Receptionist

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Bond007DMC

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So, I checked again and even chatted with support, and apparently there is no function like that. I am at a loss as to why? I am told that Federal regulations prohibit disabling the recording - both directions - yet there is a default option in the system to not play announcement to receiving caller unless you check the box. Not every jurisdiction requires recording awareness in both directions, as long as it is one. Besides that, employees are all informed at the local level, and in our case in writing in our handbook, that all calls are recorded, so there should be no legality or need to make them listen to it each time for internal calls to each other.

I just want to be able to not have that message play to internal extensions/users when I just want to pick up the phone to ask them a question. That is how it works with our current digital phone system that we are getting ready to dump as we move to RC full time. Have you ever used a conventional office phone system - even one with call recording turned on - where dialing a fellow user's extension forced you each time to listen to the recording announcement, rather than it dialing straight through to be picked up a second later? So much wasted time! I can't believe there isn't a huge outcry from other users about this, unless no one is using the auto-record feature but me. I certainly don't blame you for any of this, Saadet, and appreciate the way you are so active in the forum. It is just extremely frustrating that seemingly very basic stuff is not there from the beginning, and in some cases critical, "no-brainer" requests (begging) still haven't been addressed up to 4 years running now.
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Manny Carvajales

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Hi, just adding my 2 cents to this post.  I couldn't have explained it better and find it insane that this isnt a standard feature in RingCentral.  Whats interesting is that you're allowed to disable this disclaimer message from playing for outbound calls, but can't disable it from playing for internal calls to staff within the company?  That just doesn't make any sense, and its extremely frustrating.
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The Singularity

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This reply was created from a merged topic originally titled Opt out of automatically recording internal calls.

Please create an option to allow admins to choose whether to record ALL calls or only EXTERNAL calls.

We are a small financial services firm (approx 45 users) serving US based financial advisers. We are using RingCentral Professional. For compliance and customer care reasons, we record all inbound conversations related to securities trading and operations. Call queues are setup for the trading team and the operations team. Automatic recording is enabled for all the members of those queues.

We need to record all inbound calls from external callers (our advisers and clients). We are not required to record internal conversation between our users. Right now, if my Director of Operations wants to call one of her staff members, the call is recorded. Every call. That is not only unnecessary, it is intrusive and could potentially create a host of legal issues.

I have read other posts requesting the ability to disable the notification message on internal recordings. To be clear, I am NOT asking for the ability to record a conversation without notifying both parties. I am asking for the ability to opt out of recording internal calls altogether. I believe this is a completely different request.