Call Recording: how to retrieve deleted call recordings?

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  • Updated 3 years ago
  • Answered
  • (Edited)
Some of my users purged their logs.  How can I retrieve deleted call recordings?
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Barbara

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Posted 3 years ago

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Kim, Alum

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Barbara - what is the case number?
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Barbara

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#04176283
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Kim, Alum

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Barbara - I've retrieved them for you on the back-end now.  Please try and check to see if you can see them now.
(Edited)
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Kim, Alum

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Also Ext 7022 and Ext 7025 are the users that keep purging the logs.  Spend some time educating these users to prevent this from occurring again.  
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Barbara

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Yes I can see the recordings now, thank you.  I have also communicated to all admins that they should avoid deleting their call log.   The logic of why these two are tied together still escapes me though.
Thanks for your help.