Call Recording: how to retrieve deleted call recordings?

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  • Updated 1 month ago
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  • (Edited)
Some of my users purged their logs.  How can I retrieve deleted call recordings?
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Barbara

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Posted 4 years ago

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Kim, Alum

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Barbara - what is the case number?
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Barbara

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#04176283
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Kim, Alum

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Barbara - I've retrieved them for you on the back-end now.  Please try and check to see if you can see them now.
(Edited)
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Kim, Alum

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Also Ext 7022 and Ext 7025 are the users that keep purging the logs.  Spend some time educating these users to prevent this from occurring again.  
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Barbara

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Yes I can see the recordings now, thank you.  I have also communicated to all admins that they should avoid deleting their call log.   The logic of why these two are tied together still escapes me though.
Thanks for your help.
Hello Kim, Alum 


I have the same issue. How can I retrieve deleted call recordings? 
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Jessica - Community Moderator, Official Rep

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Hi Jeanette, 

You'll need to open a case with our Tech Support team. If the calls are still on the server, they can retrieve the recordings.

Open support case online 
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Sheryl Galsim

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Hi,

same issue here, accidentally deleted call logs and recordings, how to retrieve them. Thank you.

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Saadet, Employee

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Hey Sheryl, please see Jessica's comment :) Sometimes Tech Support can retrieve them - but not always.