caller id when transferring

  • 0
  • 3
  • Question
  • Updated 2 years ago
  • Answered
Using a yealink phone. Transferring calls using the Transfer option, but receiving party sees caller ID of the extension transferring the call instead of the caller id of the caller. 

Would it be possible to include the option to have our customer's caller ID reflect, instead of our extension details? We'd really like to have that option.

Thanks 
Photo of Sorgert

Sorgert

  • 90 Points 75 badge 2x thumb

Posted 2 years ago

  • 0
  • 3
Photo of Jan Ferguson, Channel Partner

Jan Ferguson, Channel Partner, Champion

  • 30,870 Points 20k badge 2x thumb
Sorgert,

To get the Caller ID to transfer, you will want to transfer as a Blind Transfer - not a warm transfer (using the Transfer option).

Use this command: ## Ext * or ## Ext #    (Blind Transfer from any phone)

See more commands here:
http://success.ringcentral.com/knowledge/TOCArticleRendererPkb.apexp?id=kA280000000Gndi&pubstatu...