Callers can't hear ringing while it is connecting to me. They just hear dead air so don't know if they are being connected or not.

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  • Updated 1 month ago
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Help! Callers are hearing dead air when they call before I pick up, no ringing sound at all!
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Mindy Nevarez

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  • frustrated

Posted 10 months ago

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Danno, Champion

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Check your settings under Screening, Greeting & Hold Music

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Chris Duquette, Champion

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bingo
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Macon Abbott

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and remember to use the drop down to change to ring tone, if you want the phone to sound like a phone, not music
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Emee Pumarega

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Wow, I don't know why RingCentral wouldn't just have Ring Tones as the default to begin with. God knows how many lost phone calls I have had because of this.
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Teresa Fontanilla

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Yes, you would think the default would be set to ring tone.