Callers to reception, one person on the line, one person on hold makes no audio alert of the third call

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Again, as we've implemented RC, some of our reception people complain that if they have one person on the line, and a second on hold, any new calls don't come with an audio alert.  If they're not looking at the screen they may not be aware another call is coming in.

We're based in Canada, Finance.
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Joseph Lalla

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Posted 2 years ago

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Saadet, Employee

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Hi Joseph, I just tested this myself and experienced no issue.

Steps to replicate were:

1) Picked up an incoming call, placed it on hold

2) Second call came in and I answered - visual and audio notification occurred

3) Third call came in and the app notified me - visual and audio notification occurred