Admin: Route unassigned extensions to the operator.

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  • Idea
  • Updated 6 years ago
  • Not Planned
  • (Edited)
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The current system disconnects a caller who keyed in a wrong extension for multiple times. There should be an option to allow these callers to be routed to operator extension.
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June Labastida, Alum

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Posted 6 years ago

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Desiree, Alum

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Hi June,

This is a great idea.

Sometimes users key in the wrong extensions and you (Admins) should have the ability to get those to the Operator for further assistance. It's a better user experience all around.

I've gone ahead and sent your request to our team. I'll keep you posted (on this thread) on future events.



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