Mobile App: how to get the mobile app to ring immediately?

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  • Updated 3 years ago
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I have my cell phone number as the only phone for calls to be forwarded to. When my cell phone rings I only have about 5 seconds to answer before it becomes a missed call. I need to know how to increase the time my cell phone rings. Thanks.
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Jack

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Posted 4 years ago

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Eddie Forero

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I;ve had the same problem since day one. There is no fix and they are incapable of doing anything about it.
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Mike, Official Rep

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Hi Eddie, If you are answering  with the RC Mobile App, try increasing the number of seconds before forwarding begins.  Right now you have it set to 0 seconds. Try bumping it up to about 20 seconds. 

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(Edited)
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Eddie Forero

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That option is to notify my desktop and iPhone app. I don't want to delay that. I want it to ring immediately in the app.
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Mike, Official Rep

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If this option is turned on, it will ring your Desktop app and Mobile app immediately, which you currently have on. However the number of seconds is the delay before it rings your desk phone or starts forwarding the call. 

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Eddie Forero

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Ok, looks like I had it backwards. I though that was for how soon I want it to notify my app. 

Looks like it works.

Thanks!
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Mike, Official Rep

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You're welcome!   I know all the call routing/forwarding can get confusing because there are so many possible configurations. Thanks for posting and let us know if we can help again. 

Mike