Calls on the cell

  • 0
  • 1
  • Question
  • Updated 11 months ago
  • Answered
  • 0
  • 1
USA.  I was out of town last week and every call that came into the office also rang on the RC app on my phone.  I was told my only option was to uninstall the app on the phone?  Seems like there should be a feature to turn off the app rather than uninstall ?  
Photo of RichPapp

RichPapp

  • 234 Points 100 badge 2x thumb

Posted 11 months ago

  • 0
  • 1
11 months ago
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 46,890 Points 20k badge 2x thumb
Hello RichPapp,

As long as you are signed out of the RingCentral Mobile App, you shouldn't receive any calls.
11 months ago
Photo of Cecile Glassy

Cecile Glassy, Champion

  • 18,166 Points 10k badge 2x thumb
USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

2018-02-26  The correct way to deal with that is to LOG OUT on the phone app on your smartphone.

Open you RingCentral Phone app on the smartphone
Click on your Profile Icon
Scroll to the bottom of the screen
Choose   Logout


 
11 months ago
Photo of RichPapp

RichPapp

  • 234 Points 100 badge 2x thumb
OK, i was hoping that by turning "Accept Queue Calls" off, that would do it.  Which it does seem to have worked.  Calls are coming in - and my cell is not ringing.  

If not, I will sign out.  Thanks.  
  • 0
  • 1

Powered by Get Satisfaction