Cannot dial outlook contact sync over with extension

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When I dial a contact that is synced in with an extension from my mobile app or softphone it will not work.  In outlook extensions are store in the contact in this format -  (Number hidden with x and y)  - (XXX) YYY-2300 X 3109  when you bring it over to either app above it ends up as (XXX) YYY-2300 * 3109 which does not dial and fails.  This is a really annoying issue that we have not seen with other systems.  Many of them hold the 3109 and after call completion ask you if you want to dial it.  I searched and search with no mention of it.  Was surprised because it is a common thing. 
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Mark Ayotte

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Posted 1 year ago

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Saadet, Employee

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Hey Mark, are you dialing with the RC Phone or RC (Glip) app? 

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