Cannot Log into iOS App

  • 0
  • 2
  • Question
  • Updated 11 months ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

In response to portorhinosaur on TWITTER: https://twitter.com/portorhinosaur/st...

@RingCentralCare Having difficulty logging on to iOS app today
Photo of HootSuite App

HootSuite App

  • 4,150 Points 4k badge 2x thumb

Posted 11 months ago

  • 0
  • 2
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 39,420 Points 20k badge 2x thumb
Hello, could you specify what's going on?
Photo of Maddox

Maddox

  • 104 Points 100 badge 2x thumb
I also cannot log in on iOS App. Message says: An error occurred while trying to complete your request. Would you like to try again?"
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 39,420 Points 20k badge 2x thumb
Hey Maddox,

Are you logging into the app with your Direct Dial Number or the Main Company Number plus your Extension?
Photo of Maddox

Maddox

  • 104 Points 100 badge 2x thumb
Oddly, I have two RC accounts, and this is only happening on one of them. The one I need!
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 39,420 Points 20k badge 2x thumb
Hello Maddox,

Please contact support so we can troubleshoot with you live.
Photo of Maddox

Maddox

  • 104 Points 100 badge 2x thumb
I have tried both and get the same error. Will do.

This conversation is no longer open for comments or replies.