Change extensions without closing and re-opening RingCentral desktop and mobile apps

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  • Updated 2 months ago
Incoming calls to my company are directed to two groups: Business hours and Non-business hours.  Each group is assigned a unique extension.  To see logs of my voicemails, it is necessary to open RingCentral desktop and mobile apps and enter the extension for the group I want to review.  If the app is already open in one extension and I want to see the voicemail log for the other extension, I must close the app, re-open, re-enter the company number, extension and password.  This is enormously time-consuming throughout the month.  It is impossible on the mobile app unless I am off-road, as the app also requires me to re-enter my smartphone number as well.  As sole proprietor, I am also my company's administrator.  I would like to switch between administrator and group extensions without having to close and re-open the apps.  This includes the desktop and mobile phone and (previously titled) Glip and phone apps.  (Parenthetically, too many apps-consolidate into one interface please.)
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Timothy Weir

  • 70 Points

Posted 2 months ago

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Jay Nichols

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Are you logging out and back in or are you closing the app altogether?  I have two accounts, I just log out of one and log into the other.