Change Softphone installer to allow install for ALL USERS

  • 1
  • 8
  • Idea
  • Updated 9 months ago
Since Softphone version 9.0.4, your dev team has changed the installer to install the app for ONLY the current user. This is very frustrating and causes extra steps for us as SysAdmins and also the end-users. One PC can have three users, and this new installer requires each user to install the app, whether that be manually or systematically via the server deployment - either way takes extra time and resources that should not be needed.
Providing a single-user installer is fine but needs to be accompanied with an ALL-USER installer, or else provide the option within the installer to add the app for all users. 
This workaround on the requirement for elevation negates the windows security measures that have been previously put in place - if a user doesnt have permissions to install an app in the typical method, it is likely by-design, and we find it very careless of your dev team to change this for your default installer. Overall there are VERY FEW good reasons to install any app for only a single user of a machine, not making it available for use by the other users of that PC.

Please publish an installer for ALL USERS which installs to the standard Program Files.
Photo of BISHOP


  • 1,324 Points 1k badge 2x thumb
  • Frustrated

Posted 2 years ago

  • 1
  • 8
Photo of Chris Stoecker

Chris Stoecker, Employee

  • 230 Points 100 badge 2x thumb
The MSI installer supports the ALLUSERS=1 options. Using this option will install the RingCentral Phone desktop application to C:\Program Files (x86)\RingCentral IE. msiexec /i RingCentralPhone-10.0.1.msi ALLUSERS=1
Photo of Walien


  • 80 Points 75 badge 2x thumb
For those that wish to install silently to all users:
msiexec /i "RingCentralPhone-10.0.1.msi" ALLUSERS=1 /qn
Photo of Sean Watson

Sean Watson

  • 120 Points 100 badge 2x thumb
You can watch this step by step video on YouTube, please show your support by Liking the Video and Subscribing to the Channel
Photo of Rob Thompson

Rob Thompson

  • 124 Points 100 badge 2x thumb
It really should just install for all users by default.

Photo of Ruslan Allahverdi

Ruslan Allahverdi

  • 516 Points 500 badge 2x thumb
>It really should just install for all users by default.

Fully agree.
Photo of Matt Slimmer

Matt Slimmer

  • 306 Points 250 badge 2x thumb
Is there a way to disable autoupdate as well so we (IT) can manage updates?
Photo of Saadet

Saadet, Employee

  • 68,888 Points 50k badge 2x thumb
Hey Matt, you can open a Support Ticket and request for auto-updates to be disabled on your account for the RC Phone app. I'm not sure about the others apps but they would probably know :)