Change Softphone installer to allow install for ALL USERS

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  • 5
  • Idea
  • Updated 3 weeks ago
Since Softphone version 9.0.4, your dev team has changed the installer to install the app for ONLY the current user. This is very frustrating and causes extra steps for us as SysAdmins and also the end-users. One PC can have three users, and this new installer requires each user to install the app, whether that be manually or systematically via the server deployment - either way takes extra time and resources that should not be needed.
Providing a single-user installer is fine but needs to be accompanied with an ALL-USER installer, or else provide the option within the installer to add the app for all users. 
This workaround on the requirement for elevation negates the windows security measures that have been previously put in place - if a user doesnt have permissions to install an app in the typical method, it is likely by-design, and we find it very careless of your dev team to change this for your default installer. Overall there are VERY FEW good reasons to install any app for only a single user of a machine, not making it available for use by the other users of that PC.

Please publish an installer for ALL USERS which installs to the standard Program Files.
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BISHOP

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  • Frustrated

Posted 11 months ago

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  • 5
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Chris Stoecker, Employee

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The MSI installer supports the ALLUSERS=1 options. Using this option will install the RingCentral Phone desktop application to C:\Program Files (x86)\RingCentral IE. msiexec /i RingCentralPhone-10.0.1.msi ALLUSERS=1
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Walien

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For those that wish to install silently to all users:
msiexec /i "RingCentralPhone-10.0.1.msi" ALLUSERS=1 /qn
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Sean Watson

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You can watch this step by step video on YouTube, please show your support by Liking the Video and Subscribing to the Channel
https://www.youtube.com/watch?v=KAFjq42SJKw&t=75s
(Edited)
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Rob Thompson

  • 64 Points
It really should just install for all users by default.