Change the City of a Phone Number

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  • Updated 2 years ago
  1. Account type = US
  2. A brief description of the business - Chain of 5 liquor stores 
  3. A high level description of the product or feature being requested - The ability to change the city associated with a phone number.
  4. A typical use case scenario explaining how your business would use the feature - We were assigned numbers by RC and they are for a different city. We now need to keep these numbers, but need to change the city to reflect where the number actually resides. People are sometimes not answering the call because it is from a different city.
  5. Benefit of such feature - Better engagement with our customers.
  6. Include any related case number if applicable - 07042860
  7. Number of Users and/or Digital Lines - 32
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Corey Delorme

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Posted 2 years ago

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Daniel Salinas

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I believe you can contact your TAM and he/she will be able to submit a case to the phone carrier so you can change the CNAM and sometimes they can also adjust the city.