Click To Dial Option on Ringcentral for Google

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  • Updated 4 months ago
I no longer have a click-to-dial option when I hover my mouse on a number showing on the email message  (example: email notification from RC) that I received on my Gmail account. I have 4.0.5 version of RC for Google extension and 67.0.3396 version of Google Chrome browser. Tier 2 Lovelyn tested that this feature is available with the older version (3.1.6) of RC for Google. It would be great if we could add this feature back  on the next update!
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Charles Bendig

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Posted 4 months ago

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Saadet - Community Support, Official Rep

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Hey Charles,

Copy and paste this into your browser: chrome://extensions/?options=fddhonoimfhgiopglkiokmofecgdiedb

And let me know if you have the following selected or not
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Noam Benamy

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Need this back.. probably going to switch from Ring Central because this version does not have this feature.
Please let me know if there is a plan to get it back.
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Saadet - Community Support, Official Rep

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Hi Noam, can you please tell me (post a screen shot) what you see when you copy and paste the link above?
(Edited)
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Noam Benamy

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Hi Saadet,

This function seems to be working on every site except within gmail, where it's needed the most. I spoke to someone from level 2 support and it sounds like it's an issue on your teams end. Can you please update me when it's resolved?

Thanks.
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Saadet - Community Support, Official Rep

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Hey Noam, looks like we are tracking this issue and will be rolling out a resolution in our 4.0.6 version. However, I have not been given an ETA on when that'll be. If I see anything, I will be sure to update this thread