Clicking every 3 seconds during calls

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  • Updated 1 year ago
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User hearing clicking every three seconds during phone calls 
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Tyrone Staggers

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Posted 1 year ago

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Brandon, Champion

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Are you an admin on the account?  You might want to check the new Quality of Service reports available on the admin portal.  You can get a lot of detailed information about an individual call there to share with your IT support and/or RingCentral support to try to get to the bottom of it.
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Tyrone Staggers

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Yes thanks will do 
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Brandon, Champion

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Sure.  Another thought I just had would be to have the user press *9 to record the call as an example that could be helpful.  Good luck and let us know what you figure out.